Contact High Payout Online Casinos

Email is the only door into High Payout Online Casinos, and it is a small one: [email protected]. Whatever you send is read by the same people who write the reviews, Talia Sinclair and Roman Rossi, rather than by an outsourced help desk. Talia usually takes questions about casino testing and ratings, and Roman takes anything to do with deposits, withdrawals and payment methods.

So what should you write to us about? Mostly anything that would make the site better or more accurate. You might think a ranking is off, or that a bonus condition we describe has changed, or that a number on a review does not add up. Perhaps you simply want to know why a casino we cover sits where it does. Tell us the page and the line, and we will go and look at the current operator terms before we reply.

Here is what we cannot do, and we would rather you hear it from us now than after a week of waiting. We cannot fix a problem with your account at a casino. If you cannot log in, if money you sent has not turned up, if a cashout has stalled, if a bonus is missing, or if the casino wants more documents from you, the only people who can see your account are the casino's own support staff. We have no view into their systems, we do not hold player funds, and we cannot cancel, hurry or override any decision they make.

When you do go to the casino, a few habits help. Write down the date and amount, save the transaction number, take screenshots of anything odd, and keep the exchange in writing so that you have a record. If an answer feels unfair, ask for the reasoning in writing and the name of the complaints route the operator offers.

Requests about your own personal data can use this same inbox. Say what you want, such as a copy of what we hold or the deletion of an old message, and we will take it from there.

One last point. Please leave passwords, card details and ID copies out of your email, however friendly the conversation gets. We answer when we can, normally within a few working days, but the team is small and we do not offer a promised response time.

Email [email protected].

See also the High Payout Online Casinos Privacy Policy and Terms.